FAQ

GENERAL ENQUIRIES

We are located at People’s Park Complex, 1 Park Road,#01-84D/E, Singapore 059108

Tour Department: Monday – Saturday, 9:00AM to 8:00PM, Sunday & Public Holiday, 10:30AM to 6:30PM

Ticketing Department: Monday to Saturday: 9.00AM to 7.00PM

MICE Department: Monday – Friday, 9:00AM to 6:00PM ,Saturday, 9.00AM to 1.00PM

Tour Department: Telephone: 6221 8433, Fax: 6225 2588, Email: sales_enquiries@namho.com.sg

Ticketing Department: Telephone: 6221 8439, Fax: 6225 2588, Email: ticketing@namho.com.sg

MICE Department: Telephone: 6224 2995, Fax:6225 2588, Email: mice@namho.com.sg

Monday – Saturday: $1.20 per ½ hr (7.00AM – 5.00PM) and $2 per entry (5.00PM – 7.00AM next day) Sunday and Public Holidays: $3 per entry

There are several of ways to make a booking.

1. Walk-in, you can come down to our office to make booking and pay a deposit. Click here to view our address.

2. Telephone, you can call our call centre to make a booking.

3. Online Booking, please refer to Online Service Enquiries for more information.

4. Enquiry Forms, email us at sales_enquiries@namho.com.sg for travel packages booking or ticketing@namho.com.sg for air ticket only booking.

5. Online Live Concierge, you can chat with our Online Operator to make a booking.

We accept payment made by Cash, Nets, Cheque, I-Banking Transfer or Credit Cards (Please take note of the service fee). Payment made by installment plan, where applicable, is only valid for selected banks and subjected to bank’s approval and terms and conditions. Payment made by credit cards may not be applicable for certain promotional tours package. For online reservation, payment is accepted only via Paypal.

For cash, NETS, cheque and bank transfers payments, refund will only be made in the form of cheque and process will take about 1 – 3 weeks. For Credit Card payment, refund will be made through credit card company and the refund process will take about 4 – 6 weeks. During peak season, the refund process may take longer due to increase in transaction

DBS Bank Ltd Account Name: Nam Ho Travel Service (S) Pte Ltd
Bank Name: DBS Bank Ltd
Bank Address: 06 Shenton Way, DBS Building, Singapore 068809
Account Number: 004-020181-7 (For Local – Current Account)
7171-004-004-020181-7 (For overseas transfer and local transfer from other Bank-Bank & Branch code need to be added)

UOB Bank Account Name: Nam Ho Travel Service (S) Pte Ltd
Bank Name: United Overseas Bank Ltd
Bank Address: New Bridge Road Branch 01 Park Road #01-01/03 People Park Complex,
Singapore 059108
Account Number: 119-300-4739 (For Local – Current Account)
7375-019-119-300-4739 (For Overseas Banking)

ONLINE SERVICE ENQUIRIES

No, you do not need to have an account. Please refer below.

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No. You don't have to. We only required you to pay $50 deposit per person through Online Reservation. For the rest of the payment, you will have to make after the tour has confirmed.

No. Deposit collected online are non-refundable unless tour cancellation made by us.

If there is case whereby we need to cancel our tour, we will do a refund. The amount will be refund back to your PayPal account (Credit & Debit Cards)

After our sale consultant has called you to confirm your booking, you may come down for the balance payment. You have to make your balance payment within 3 working days after the call.

For the time being, it is not instant confirmation. Our sale consultant will call up to you to confirm the tour.

After you have made your payment, you will receive an email from us. Please allow at least 3-4 working days for our staff to get back to you regarding your booking.

No. The prices do not include Airport Taxes and any other Visa Fees.

Single means only 1 traveller. Twin means that there are 2 travellers. Triple mean that there are 3 travellers. The price stated in the table is the price for each travellers.

For 2 travellers, you will see the price table under "Twin". The price stated in the table is the price for 1 traveller. Example: $200 is shown in price table under "Twin". Total amount for the travellers will be $200 x 2 (Exclude Airport Taxes)

If you see a "E-mail us" icon, it means that the tour is either fully booked or limited seats left. You may email or call us to reconfirm.

For the time being, only confirmed departure group tours are able to book online. Please contact our sale consultants and they will advised you the price and assist you in booking.

Don't worry! You may call our main office at +65 6221 8433 (Tour Department), they will be glad to teach you.

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