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@Ms. Jessie Chan
To Whom It May Concern, It is with great pleasure for me to write this email complimenting our tour leader Mr Robin who was with us from 15th Dec to 22 Dec 2019 Korea Winter Wonderland. There is no one else like him in terms of service and generosity comparing of other travel agency that we have previously joined. He has set such a high standard of service that is remarkably touching and sincere. He was incredibly knowledgeable and dealt with the needs of the group extremely well. His preparation work was evident and dealt with the specific issues that we face. Having him on the group makes a huge difference. He always found a way to get it done — and done well! It’s really admirable how he took excellent care of us from the moment we arrive at Changi Airport. His sincerity and caring nature shines through. At every stop, he will personally held every group member's hands when we alight from the bus. It may seem insignificant but we were all so touched by his gestures time and time again. He treated our elderly members with respect and the younger kids with affections. He was always ever ready to lend a helping hand, be it to take family photos or to guide newbies on the ski slopes. Please pass on our thanks to him once again and I hope you will be able to offer him some kind of accolade for his tremendous efforts in making our holiday so enjoyable. We hope to return again in the not too distant future. Thank you. Sincerely, Chan
@Mr. Lim Han Kee
Dear Nam Ho Travel, I have just came back from the 8Days 6nights inspiring Korea trip from 8th June 2019 to 14th June 2019. I would like to say that this has been a very enjoyable trip and i like the attractions that were arranged in the itinerary, which consisted of different aspects including visiting cultural temples, UNESCO sites, farm, Wine tunnel, shopping, Busan sea view, skywalk, hiking at Seongsan @ Jeju, visiting orange farm, kpop museum, The Painter show and many more. The time/duration given for each duration was also sufficient and well arranged. I would also like to compliment Ms. 千莲花 (Sally)， our Korea tour guide from Shin Hwa Jeong. Ms. 千莲花 has been very very helpful and friendly taking care of all 26 of our tour members ensuring that we have enough to eat at each meals and goes around tables to see and ask if we need extra top up of foods and she will only eat her meals after we are almost halfway through our meals. She also ensured that our hotels rooms (different hotels at Daequ, Busan, Jeju Seoul) are all ok and has no defect by visiting all the members room after she have issued us the room card. She have also tried her best arranged for big groups of family members to have their rooms close by as there was bigger family group in our tour group. Her kindness towards our tour group also extends to helping elderly get down the bus coach and ensuring that the elderlys are not left behind. There was also no pressure selling from the shops that she brought us to for shopping and we do feel at ease with that . Ms. 千莲花 also surprised with with small treats which includes ice cream at ice cream cafe, snail mask, packet salt which was a kind gesture from her and her company . Ms. 千莲花 also shared with us how to speak some simple Korean greetings, Korea history and insightful information on travelling in Korea. She has been a great tour guide and Nam Ho is defintely honour to have work along hand with her company Shin Hwa Jeong. Lastly, i would also like to compliment our tour leader from Nam Ho, Ms. Amy Zhao, she has been very helpful by sms and giving us a call few days before the trip with useful info on the tyle of clothings to bring, weather, type of adaptors, luggage weight allowed etc. She has also work along well with Ms.千莲花 of Shin Hwa Jeong to ensure that we have enough food at each meals and that our hotel rooms are all in good conditions. Ms. Amy Zhao has a pleasant disposition and always has a friendly smile and its Nam Ho's honour to have such a pleasant amd hardworking staff. Warmest Regards Mr. Lim
@Ms. Lvia Lim Wee Kuan
Dear Nam Ho team, We have 4 paxs (my sisters and myself) joined the 8D Inspiring Korea (Busan + Jeju) KR8IPJ. Depart for Seoul on Saturday, 23-March Return to Singapore on Friday, 29-March We have enjoyed our trip tremendously, all these has to do with Ms Coco Han, our tour guide for the trip. She is the WORLD BEST tour guide I ever had, she deserved a No. 1 top tour guide award. She has made our trip enjoyable by providing us with all the historical history of the places we visit, she is very candid and made sure all the group of 30 ppls ate well and settled down during meals time before she ate her meals. She even took the initiative, out of her own pocket, to buy fruits, drinks, coffee, bananas milk shake for our tour group so we have opportunity to try the speciality of Korea. She is doing all these out of her sincerity and responsibility. She is so professional that she always think a few steps ahead and gave us very good advice, be it photography, meals, shopping, our safety etc. We all valued her hardwork, professionalism, very knowledgeable, understanding etc. One of my older sisters is not well, just discharged from hospital, Coco noticed that and pay extra attention on my sister. Throughout the whole trip, she is always smiling and also speaks to us with a smile. A few of our tour group were so unhappy with some children and their parents who always making so much noises during the trip that we were so annoyed with them. Coco took the initiative to speak to those parents and when we returned to hotel, continuously a few days, she took the kids to convenient stores to buy ice cream or biscuits as a reward to them for not making so much noise during the journey. The situation has improved tremendously. She solved the problems very democratically, 2 thumbs up for her professionalism. Last but not least, we also like to compliment our tour leader, Ms Liu Yan Ping, who is also very professional and try to solve our complaints, especially on those kids and their inconsiderate family members. She is fun to be around and super helpful. We are now thinking of making another trip to Korea next year, hopefully to have Ms Coco Han and Ms Liu Yan Ping as our tour guide and tour leader once again. Regards, Livia Lim Wee Kuan
@Mr. Tay and Chium Family
The tour was well planned and very interesting. All the hotels and meals we had were great too. Our guide, Coco-san is very knowledgeable. She explained everything about the Korean history so well and that really helped us remain engaged and interested throughout our commute. The timings of the itinerary was also very well planned. Very responsible and humorous. The other guide, Yanping, really goes all the way whenever we needed anything. She is such a caring and helpful person. We all felt extremely comfortable with the wonderful service from her. Both guides were truly top notch. It was definitely money well spent. Looking forward to my next tour with Nam Ho and their great team.
@Mr. Chan Yong Hee
Before the Covid outbreak, Nam Ho was one of my favourite choice for packaged tours. After detailed enquiries, Nam Ho's packages were somewhat lower in prices than other agencies. And I personally have no issues with their overseas arrangement, whether for itineraries or food. Now that travelling is allowed, my first overseas package is an arranged tour to parts of Southern Vietnam with Nam Ho.
@Mr. Dick Koh
We just came from 8D7N Inspiring Korea trip with Nam Ho. We have a great time there and service level from Tour Leader (Yan Ping) & Korea Tour Guide (Coco Yang) was excellent. Especially taking extra care and attention to my 4YO son. It definitely exceeded our expectation. Keep up the good work and maintain excellent service and packaged tour quality.
@Mr. Jun Hao
I have just came back from an 8D Rejoice in Korea (4th Sept- 11th Sept 2022) and I would like to commend our tour guide, Mr. Steven Lee, for always taking good care of our family, especially my mother, who had difficulty walking during the whole trip. He will always take the initiative to support my mother to walk up and down the stairs and always check on her condition. In addition, he will personally come to our hotel room to make sure that everything was okay before he go back to rest. He will also check on us if our meals were okay and if we need any topping up of food during our mealtime while leaving his own food untouched for quite a while. His patience and utmost care to my family are definitely a very touching sight to see. Not only is Mr. Steven Lee caring and patient, he is also very knowledgeable in his Korean history and will always share with us little bit of side jokes as well as singing songs for us to make the whole sharing more entertaining and interactive. I am really satisfied with his service and really appreciate his efforts in planning and execution during the whole trip. It is really rare to find a tour guide like him and I would like to thank Namho for creating this opportunity for my family to able to meet someone like him and making this Korea trip a memorable and enjoyable one.
@Ms. Mavis Loh and Calyne Low
I would like to write in a compliment for the recent tour that we have purchased with Nam Ho. This is our first time purchasing a tour package from Nam Ho, and we enjoyed the Korea trip very much. The package had comprehensive coverage of Korea and we especially want to put in a formal compliment for our tour guide. His name is Mr Peng 彭潤宏 (+82 10-9267-2025) from Hwa Chang Travel (Handling Local Agent). He shared a lot about Korea and was caring and attentive to every visitor especially the seniors, hence taking great care of everyone during the 7 days. He was very professional and knowledgeable in his field. In addition, his Chinese is very good such that we can understand him well and his bilingualism is commendable, thus we gained much knowledge about Korea and its history. I have had a previous Korea tour package with another tour agency and in comparison, Mr Peng had made this trip that was purchased through Nam Ho, a much more enjoyable and pleasant one. We feel that having a good tour coverage is essential, but more importantly, a good tour guide like Mr Peng will provide visitors with the best experience. We hope that this compliment reaches Mr Peng and his company to convey our heartiest appreciation towards him, and we hope that with this positive feedback, there will be more partnerships with humble, warm-hearted and professional tour agents like Mr Peng. Please acknowledge our email when it has been sent to Mr Peng's company, and we will definitely purchase another tour package from Nam Ho in the future. Thank you.
@Ms. Pei Yee Yong
Dear Nam Ho, my family and I have returned from our recent 8D6N trip to Korea (KRINS8, 30Sep to 7Oct) [Daegu/ Busan/ Gyeongju/ Jeju/ Seoul]. It was our first time visiting Korea and was a truly inspiring trip! The itinerary was interesting with a good combination of scenic, cultural, farm and hands-on experiences. The duration given for each attraction was also sufficient. Every meal was Masisseo-yo! My family had a fun, fulfilling and memorable stay. We were also very glad and blessed to have Mr Thomas Peng Ren Hong (from Hwa Chang Travel, Korea) as our tour guide. We were very well taken care of by him from the first day of our arrival till departure on the last day, he made sure everyone check in to the customs at departure before he leaves the airport. Throughout the trip, he had enriched us with the history of Korea and every attraction. A very thoughtful and helpful guy who treats everyone with sincerity. He even pampered us with little treats out of his pocket money, one of which is he didn’t want us to miss during our stay, the Korean fried chicken, the best supper we had in Korea! My family would like to express our heartfelt appreciation for his organized and dedicated professionalism which made our trip more relax and enjoyable! We hope you can convey our message to Mr Thomas Peng, as well as his company and also the Nam Ho team in making this trip possible. Gamsahabnida from Ms Yong Pei Yee and family (@^o^@)
@Mr. S Y
We feel very fortunate to be assigned with Esther as our tour leader for this trip. Esther is a meticulous, very experienced, knowledgable and responsible tour leader. From day one till the end of the tour, Esther consistently guided us and looked after us with great care, We have joined many other tour packages with other tour companies in the past but till date, Esther has been the best tour leader whom we have encountered so far. We feel that Esther is even more knowledgable than all of the local tour guides in Greece, Esther gave us a lot of tips and advice on everything especially our safety, meals, where to take the best pictures and what to wear etc. Every evening after briefing us on the next day's program, Esther would follow up and send us a summary of the next day's program via WhatsApp without fail as she worries that we may forget the details. Esther would also WhatsApp us the GPS Locations of all the meet-up / pick-up points. All the nine members in our tour group also feel the same about how great Esther is as our tour leader. We really hope that we would be assigned with Esther as our tour leader again in our next tour package holiday with Nam Ho. Esther is a real gem in Nam Ho!
The whole experience from beginning to end was smooth and hassle-free. I strongly recommend everyone to book your next trip through Nam Ho always. It is a great pleasure to let you know that above tour you organized was a huge success for our group in every possible back I could imagine. So on behalf of everyone in that tour group, let me thank you and your counterpart at Nam Ho, Tour Leader Ms Polly Loh, Tour Guide Mr Turguy and also our patient caring driver for organizing this pilgrimage that was rewarding and worth every cent we paid. Your friendly and calm manner gave us confidence from the start. You also offered excellent services, and we'll recommend you to the others. Thank you! Apart from this, I personally must thank Ms Polly for being such a great shooter. I love all of the shots you've taken for mr! You are awesome! You captured every critical moment on camera. I genuinely admire your skills and would love to thank you for doing such a great job. Thanks again to you, your partners, and organization for the most gratifying trip of our lives.
Kin, our Singapore tour leader, was meticulous in caring for us. She informed us about the temperature and morning call daily. She was very helpful throughout the trip. She complemented Stephen very well. They make a good team! Stephen Lee our Korean guide, was Outstanding! He made the trip a truly unforgettable one! His knowledge of Korean culture, history and the places we visited, is Excellent! He is really passonate about his job and clearly enjoys what he is doing. He sings really well too! He is always cheerful, laughing and joking. That made the trip a truly fabulous, memorable, thoroughly enjoyable holiday! I look forward to having him as my tour guide and Kin when I visit Korea again.
We just returned from Korea (29/3 to 5/4 2023). We would like to take this opportunity to express our gratitude and appreciation to Mr. James Hwang, who did a tremendous job as our tour leader. His commitment and dedication towards his job made our tour a success. He is so committed that he actually checked everyone's room when we checked in to the hotel to make sure everything is in order. He is also very cheerful and patient in answering our queries.
This was my very first group tour experience and it was absolutely amazing! Flawless execution from the start to finish. Our tour leader, Mr Kino Chin, texted us days before our departure date to kindly remind and inform us of the relevant details of the trip, including providing us with the list of hotel accommodation that we will be staying at throughout the trip. Mr Kino would always go the extra mile to assist our group to take pictures, protect our belongings, ensure our safety, and is always present to assist us in any way possible. We are deeply impressed and grateful for his excellent service and forged a strong bond with him albeit only a short period. We would like to highly commend him for a job well done and would definitely love to go on another tour with Nam Ho and Mr Kino as our tour leader! Overall, this was a pleasant experience where we thoroughly enjoyed the trip — experience, itinerary, transportation, service, and more! It was such a memorable time in Turkiye with a fantastic programme lineup and our wonderful tour leader, Mr Kino! This trip genuinely exceeded our expectations and we are truly happy and grateful for this experience thanks to Nam Ho and Mr Kino. Personally, this was the best trip I have ever had and I am looking forward to our next travel with Nam Ho! :)
Rick was very knowledgeable about all the tourist spots and engaging throughout the trip, he always reminded to check our valuables and passport every single time we return to the bus. He ensured we are always on schedule without rushing anybody. He also waited patiently for members who are older and had difficulties walking. Rick also went above and beyond to went out to retrieve one of my family’s member phone and she dropped it on the bus and only found out in the late evening. Overall Rick is a very responsible tour guide and leader throughout the tour and we all had a great time with him. Really appreciate and grateful for his service! :)
Tour guide is friendly and knowledgeable, he can explain anything we asked and also nice of him to bring us some small gifts and explain about the blue eye gift. Bus driver is professional and kudos to bringing us around safely. Robert was funny and understanding as he constantly making jokes to make the members laugh and also helped my parents who does not understand English by explaining the tour site in mandarin. Robert is constantly looking after every members in the group which is commendable and he shows great dedication in his role as a tour leader. Thumbs up for Robert.
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