Policies

contactless Contactless booking

Enquiries / Bookings are made contactless hassle-free with our website, email, WhatsApp. What's more to serve your better, we are just a phone call away till 12midnight daily.

build Preparing for your tour

Our pre-tour briefing is conducted virtually to save you the trip and to minimise any possible contacts.

map Travel Safe, Travel with Peace of Mind

At Nam Ho Travel, we take care of your journey from the time you book your tour with us.

1. What are the safety measures the Company is taking to mitigate the risk of infection?

We understand the concerns of travellers and have them taken care of in the following ways:

social_distance Safe Distancing

Wherever possible, our Tour Leader / Manager will assist with practical safe distancing with individual airport and hotel check ins.

group Smaller group size

We operate on a smaller group with bigger coach capacity to allow safe distancing and commute in comfort.

redeem Care Pack

Our team has put together a Care Pack to prepare you from your flight till your arrival home:

  • Surgical Mask (protection)
  • Anti-fog Goggle (protection on board the aircraft)
  • Hand sanitizer (handy for frequent sanitizing)
  • ART kit (testing for peace of mind)
  • Vitamin C (to boost your immunity)

tour Tour Leader/Tour Manager

All our tours are escorted with experienced Tour Leader or Tour Manager.

directions_car Our Guide & Driver

Our guides and drivers are tested every alternate day to allow peace of mind.

soap Our Coach & Hand Sanitizer

Coaches are equipped with hand sanitizers and disinfect with increased frequency.

restaurant Meals

We provide only seat down table served meals.

hotel_class Hotels

We worked with hotels with hi level of regular disinfection/deep cleaning.

2. Will I be in good hands should I face any unforseen circumstances?

Leave your worries to us.

Every group that departs from Singapore comes with an experienced Tour Leader or Tour Manager to best assist you in times of crisis. On top of that, we are just a call away 24/07.

request_quote Tour Cancellation & Refund Policy for Package Tours

1. What happens if I wish to cancel the tour after a booking is made?

We will gladly refund the full tour fare via travel credit for any cancellations at least 1 month prior to tour departure.

2. Will I be penalised should I cancel my tour due to Covid 19 positivity?

Travellers who are tested positive for Covid-19 or under Covid-19 Quarantine Order, Health Risk Warning or Health Risk Alert within 1 month before or on tour departure can receive full refund via travel credit.

3. What if the Company cancelled my tour?

In the event of any unforeseen cancellation due to prevailing Government's policies on Covid-19 travel restrictions and so forth, passenger may opt for a full refund via their original mode of payment. We will offer a S$50 - S$100 goodwill credit (depending on destinations) should you choose to have it refunded via travel credit.

Copyrights © 2022 Nam Ho Travel Service (S) Pte Ltd | All Rights Reserved

whatsapp