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@Ms. Jessie Chan
To Whom It May Concern, It is with great pleasure for me to write this email complimenting our tour leader Mr Robin who was with us from 15th Dec to 22 Dec 2019 Korea Winter Wonderland. There is no one else like him in terms of service and generosity comparing of other travel agency that we have previously joined. He has set such a high standard of service that is remarkably touching and sincere. He was incredibly knowledgeable and dealt with the needs of the group extremely well. His preparation work was evident and dealt with the specific issues that we face. Having him on the group makes a huge difference. He always found a way to get it done — and done well! It’s really admirable how he took excellent care of us from the moment we arrive at Changi Airport. His sincerity and caring nature shines through. At every stop, he will personally held every group member's hands when we alight from the bus. It may seem insignificant but we were all so touched by his gestures time and time again. He treated our elderly members with respect and the younger kids with affections. He was always ever ready to lend a helping hand, be it to take family photos or to guide newbies on the ski slopes. Please pass on our thanks to him once again and I hope you will be able to offer him some kind of accolade for his tremendous efforts in making our holiday so enjoyable. We hope to return again in the not too distant future. Thank you. Sincerely, Chan
@Mr. Lim Han Kee
Dear Nam Ho Travel, I have just came back from the 8Days 6nights inspiring Korea trip from 8th June 2019 to 14th June 2019. I would like to say that this has been a very enjoyable trip and i like the attractions that were arranged in the itinerary, which consisted of different aspects including visiting cultural temples, UNESCO sites, farm, Wine tunnel, shopping, Busan sea view, skywalk, hiking at Seongsan @ Jeju, visiting orange farm, kpop museum, The Painter show and many more. The time/duration given for each duration was also sufficient and well arranged. I would also like to compliment Ms. 千莲花 (Sally)， our Korea tour guide from Shin Hwa Jeong. Ms. 千莲花 has been very very helpful and friendly taking care of all 26 of our tour members ensuring that we have enough to eat at each meals and goes around tables to see and ask if we need extra top up of foods and she will only eat her meals after we are almost halfway through our meals. She also ensured that our hotels rooms (different hotels at Daequ, Busan, Jeju Seoul) are all ok and has no defect by visiting all the members room after she have issued us the room card. She have also tried her best arranged for big groups of family members to have their rooms close by as there was bigger family group in our tour group. Her kindness towards our tour group also extends to helping elderly get down the bus coach and ensuring that the elderlys are not left behind. There was also no pressure selling from the shops that she brought us to for shopping and we do feel at ease with that . Ms. 千莲花 also surprised with with small treats which includes ice cream at ice cream cafe, snail mask, packet salt which was a kind gesture from her and her company . Ms. 千莲花 also shared with us how to speak some simple Korean greetings, Korea history and insightful information on travelling in Korea. She has been a great tour guide and Nam Ho is defintely honour to have work along hand with her company Shin Hwa Jeong. Lastly, i would also like to compliment our tour leader from Nam Ho, Ms. Amy Zhao, she has been very helpful by sms and giving us a call few days before the trip with useful info on the tyle of clothings to bring, weather, type of adaptors, luggage weight allowed etc. She has also work along well with Ms.千莲花 of Shin Hwa Jeong to ensure that we have enough food at each meals and that our hotel rooms are all in good conditions. Ms. Amy Zhao has a pleasant disposition and always has a friendly smile and its Nam Ho's honour to have such a pleasant amd hardworking staff. Warmest Regards Mr. Lim
@Ms. Lvia Lim Wee Kuan
Dear Nam Ho team, We have 4 paxs (my sisters and myself) joined the 8D Inspiring Korea (Busan + Jeju) KR8IPJ. Depart for Seoul on Saturday, 23-March Return to Singapore on Friday, 29-March We have enjoyed our trip tremendously, all these has to do with Ms Coco Han, our tour guide for the trip. She is the WORLD BEST tour guide I ever had, she deserved a No. 1 top tour guide award. She has made our trip enjoyable by providing us with all the historical history of the places we visit, she is very candid and made sure all the group of 30 ppls ate well and settled down during meals time before she ate her meals. She even took the initiative, out of her own pocket, to buy fruits, drinks, coffee, bananas milk shake for our tour group so we have opportunity to try the speciality of Korea. She is doing all these out of her sincerity and responsibility. She is so professional that she always think a few steps ahead and gave us very good advice, be it photography, meals, shopping, our safety etc. We all valued her hardwork, professionalism, very knowledgeable, understanding etc. One of my older sisters is not well, just discharged from hospital, Coco noticed that and pay extra attention on my sister. Throughout the whole trip, she is always smiling and also speaks to us with a smile. A few of our tour group were so unhappy with some children and their parents who always making so much noises during the trip that we were so annoyed with them. Coco took the initiative to speak to those parents and when we returned to hotel, continuously a few days, she took the kids to convenient stores to buy ice cream or biscuits as a reward to them for not making so much noise during the journey. The situation has improved tremendously. She solved the problems very democratically, 2 thumbs up for her professionalism. Last but not least, we also like to compliment our tour leader, Ms Liu Yan Ping, who is also very professional and try to solve our complaints, especially on those kids and their inconsiderate family members. She is fun to be around and super helpful. We are now thinking of making another trip to Korea next year, hopefully to have Ms Coco Han and Ms Liu Yan Ping as our tour guide and tour leader once again. Regards, Livia Lim Wee Kuan
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